Frequently Asked Questions - FAQs

If you are in our local delivery area you will be offered delivery date options for your order during checkout. We do not offer timed deliveries. For sympathy orders, we check calling hours with the funeral home prior to delivery and will change the delivery time and date according to what is requested by the funeral director. If you prefer a timed delivery you may use the "Special Instructions" box located on the order form to request a particular time frame for your delivery. We cannot guarantee exact times. We will do our best to accommodate "before 12pm" or "after 12pm" time frames.

If the recipient is not at their home or requested delivery location at time of attempted delivery, we will leave the order on a porch, under a valance or out of direct sunlight (weather permitting only) and the driver will phone the recipient to let them know a delivery has been completed and the location in which the gift was left. We take full responsibility when leaving deliveries if and only if the outside temperature is above 60 degrees F and below 72 degrees F and there is no rain or wind in the forecast. If the driver does not deem the weather appropriate for leaving outside, we will take the flowers or gift into our delivery van and re-attempt prior to end of business day if and only if we have heard back from the recipient in a timely fashion to do so. Re-deliveries may also take place next business day in order to complete requested service. In some cases, we will be instructed to leave the flowers or gift regardless of recipient being present. Customer will take full responsibility if this option is requested and all sales will be final. No refunds will be available if flowers or gift items are stolen or damaged after delivery.

*Yes, for an additional fee, we can accommodate most same day delivery orders placed by 11:00am *if the requested florals or gift items are available.

Yes! You can order online 24 hours a day 7 days a week at fairytaleflowersct.com or by phone at (860)926-4897 during our business hours (Tuesday-Friday 9:00AM-5:00PM, Sat 9:00AM-3:00PM, Monday-Sunday Closed).

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision. Please leave your request with us in the special instructions box at check out or you may phone-in your order to us directly.

No, at this time, we do not offer fruit and gourmet baskets. We apologize for any inconvenience this may have caused you.

Yes, at this time we do offer balloon add-ons at Fairytale Flowers.

Yes, at this time we do offer balloon sales at Fairytale Flowers.

Coming Soon!